Privacy Statement
We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) to ensure we handle personal information in accordance with the Act and complies with all of the Act’s requirements in respect of the collection, management and disclosure of personal information, including the Australian Privacy Principles.
This Privacy Policy is intended to inform you about the following:
– what type of personal information we collect
– how we collect your personal information
– the purposes for which we uses and disclose that information
– how we maintain and keep the information secure
– how you may access, correct or update any personal information that we hold about you
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect any of the following information about you if you are a current or prospective purchaser:
contact details (including, name, address, telephone number and email address)
desired property ownership details, and
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website and during conversations between you and our representatives, or requesting information or material from us, completing surveys or providing feedback.
In some cases, we may also collect your information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or ser- vices you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses to analyse trends, administer the website, track user movements, and gather broad demographic information.
Can I be anonymous when I deal with you?
To some extent you can preserve your anonymity. You can browse our website without providing any personal information, you can access our real-estate advertising in various publications.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen: we may not be able to provide the requested products or services to you, either to the same standard or at all we may not be able to provide you with information about products and services that you may want.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you
- to answer enquiries and provide information or advice about existing and new products or services
- to provide you with access to protected areas of our website
- to assess the performance of the website and to improve the operation of the website
- for the administrative, marketing (including direct marketing),
- to update our records and keep your contact details up to date
- to process and respond to any complaint made by you, and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a
- regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
We will not share, sell, rent or disclose personal information other than as described in this Privacy Policy.
To whom do we disclose personal information?
We may disclose your Personal Information:
- within our organisation
- to our employees
- to any organisation for any authorised purpose with your express consent.
There are some instances when we need to provide your personal Information to third parties. We may be bound by law to provide your details to government-related bodies, including the Titles Office. Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as advertising agencies, signwriters or consultants such as accountants, lawyers, surveyors and other advisors. Other third parties may include web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and other business advisors and consultants. Most of the above organisations are bound by express or implied confidentiality obligations to Fathom.
We do not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is re- moved from our mailing list.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If Fathom refuses your request to access or correct your personal information, Fathom will provide you with written reasons for the refusal and details of complaint mechanisms.
Security
We will take reasonable steps to ensure information we collect, use or disclose is stored in a secure environment that is accessed only by persons authorised by Fathom so as to prevent interference, misuse, loss, unauthorised access, modification or dis- closure. If the personal information is no longer needed for any purpose, Fathom will take reasonable steps to destroy or permanently de-identify the personal information. Fathom endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party web- site. Third party websites are responsible for informing you about their own privacy practices.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time and any updates will be posted on our websites. This Privacy Policy was last up-date June 2024